How to Get the Most Out of Your Team – In Just 7 Minutes with Mads Singers

Resources/Links:

• Learn How To 5X Your Business Without Working 80 Hours Per Week: Get Mads’ Free Training: https://www.madssingers.com/

Summary
Your people are the biggest asset you have. Their attitude, performance, and body of work can result in the success or failure of your business. The most challenging part of any manager’s job is PEOPLE MANAGEMENT, and this is going beyond just managing. The role is dynamic.

Running a successful business requires a good understanding of people and personalities, getting the right people on board in your business building journey, and an ability to delegate to and grow your staff effectively.

Mads Singers has more than 10 years of experience in Fortune 500 companies, such as Xerox and IBM, as well as coaching and consulting with online entrepreneurs. He currently owns and leads 3 companies, and managing more than 100 people.

In this episode, Mads breaks down exactly how to scale your team to grow your business. Learn how to build and manage a successful team, while ensuring that they operate efficiently on the important tasks that needs to be done to scale and grow your business.

Check out these episode highlights:

• 01:05 – Mads’ ideal client: “So, my ideal client is generally business owners who have more than three staff already, right? The majority of my clients right now are online business owners, but because I deal with management in general, it doesn’t really matter that much.”
• 01:44 – Problem Mads helps solve: “The problem I solve is really around effective people management.”
• 02:27 – Typical symptoms that clients do before reaching out to Mads: “Really a lot of people struggle with delegation. They end up working 50, 60, 70, 80, 100 hours a week, build themselves into a full-time job.”
• 03:18 – What are some of the common mistakes that folks make before finding Mads and his solution?: “Often they recruit, and a lot of time recruitment, finding the right people for the right jobs can be a little bit difficult.”
• 04:19 – Mads’ Valuable Free Action(VFA): “The key thing is if someone comes in and say, “Hey, should I give this guy a refund or not?” You want to ask them first and foremost is, ‘What are the options that you see? What are the potential options? What do you think is the right choice?’ Because that way you get them to think about the scenario. Make people think.’
• 05:38 – Mads’ Valuable Free Resource (VFR): Learn How To 5X Your Business Without Working 80 Hours Per Week: Get Mads’ Free Training: https://www.madssingers.com/
• 06:23 – Q: What is the one thing I didn’t talk about that’s probably the most important thing that people do to make a big difference? A: One of the big issues most business owners have is they don’t build a good relationship with a team, right? And actually, having frequent, and I generally recommend weekly, 30 minutes, with every individual who reports directly to you, as a minimum for staff interaction, right? If you don’t take 30 minutes per week to actually sit down and talk with the people who are working directly for you, you’re missing a big trick. And also going back to what I said earlier with all these questions that come in after you, if people are used to having a weekly meeting with you every week, they often save up a bunch of these questions instead of bombarding you all the time, right? So, it’s both a huge time saver and it’s also the way you basically develop your team going forward, etc.

Tweetable Takeaways from this Episode:

“Make people think.Get your team think about the scenario rather than always asking you. Ask them first, 'What are the options that you see? What are the potential options? What do you think is the right choice?'”-@madssingers Click To Tweet

Transcript
(Note, this was transcribed using a transcription software and may not reflect the exact words used in the podcast)

Tom Poland: 0:09

Hello everyone, a very warm welcome to another edition of Marketing The Invisible. My name is Tom Poland, joined today by Mads Singers. Mads, a very warm welcome, sir. Where are you hanging out?

Mads Singers: 0:21
Thank you very much, Tom. I’m currently in Vietnam, in Saigon.

Tom Poland: 0:25
Vietnam, and you do get around a fair bit. For those of you who don’t know Mads, he’s got more than 10 years’ experience with Fortune 500 companies, such as Xerox, and IBM, some of the larger business organizations on the planet, as well as coaching and consulting with online entrepreneurs.

He currently owns and leads three companies and is managing more than 100 people. Which is a beautiful segue into the title of this interview, which is, “How to Get the Most out of Your Team.” If you’ve got over 100 people in there, you probably know a little bit about that. And Mads is going to tell us how to do that in just seven minutes. Mads, your time starts now, sir.

Question number one is, who is your ideal client?

Mads Singers: 1:05
So, my ideal client is generally business owners who have more than three staff already, right?

So, majority of my clients right now are online business owners, but because I deal with management in general, it doesn’t really matter that much.

But generally, clients that have some staff already is the one to get the biggest benefit, right? Because if you’re only thinking about having staff, obviously you can benefit, but you don’t see it as sort of has an immediate impact, right? So, people with three-plus staff that feel that you know, they’re not getting the most out of people or, you know, people are leaving them or they’re not performing well.

Tom Poland: 1:38
Perfect. All right, thank you. Six and a quarter minutes left. Question number two is, what’s the problem you solve for them?

Mads Singers: 1:44

So generally, the problem I solve is really around effective people management, right? So, I basically help people, but the majority of business owners nowadays don’t have a management background, right?

And basically, what I go in and do is I give them what I call the 80-20 of management training. And basically, help them, make sure they have a very good way of getting the most out of their staff.

And really learning the critical skills, such as, you know, delegation, helps recruit the right people, teach them a bunch about behaviors and figuring out what people fit into what roles. And, you know, what’s the typical meetings they should be running and things like that.

Tom Poland: 2:17
Perfect. Thank you. Five and a half minutes left. Question number three is, what are some of the typical symptoms that your clients are experiencing prior to finding your services?

Mads Singers: 2:27

Yeah. So, true, really a lot of people struggle with delegation.

They end up working 50, 60, 70, 80, 100 hours a week, build themselves into a full-time job. And what I often see sort of people who have the big problem is they end up as a spider in the middle. So, they end up hiring some people and then every time they give people something, that comes back to them, and they end up really just trying to extend themselves. So instead of really, like, building an actual company and a team that takes responsibility, they basically end up micromanagement, managing, and not delegating effectively. I mean, that’s probably one of the biggest things that I’m really supporting with, along with recruitment of really finding the right people and how to identify those.

Tom Poland: 3:08
Perfect. Thank you. So, question four, what are some of the common mistakes that entrepreneurs are making prior to working with you?

Mads Singers: 3:18
So, a little bit the same, but generally, often they recruit, and a lot of time recruitment, finding the right people for the right jobs can be a little bit difficult.

And particularly, honestly, a lot of entrepreneurs nowadays have no experience recruiting. And honestly, the first time you recruit someone, it’s difficult.

The 10th time you recruit someone, it’s really difficult, right? So like, really, my suggestion is always getting some experienced people who have some background on what they’re doing involved, because like you want to learn and you want to grow and it’s probably, recruitment is probably the number one thing that you want to invest in and grow as a business owner. But definitely learning from people who already have been through it is hugely beneficial.

Tom Poland: 3:59
Perfect. Alright, thank you. So, question number five, let’s start helping some of the folks that are suffering from these problems and making some mistakes. What’s one valuable free action that someone listening to this could take that’s going to, it’s not going to solve the whole recruitment and productivity issue with your team, but it’ll take them in the right direction? Three and a half minutes left.

Mads Singers: 4:19

So, one key thing around delegation, one of the biggest issues most business owners have is that they answer questions.

And what I mean with that is when you as a business owner, when you get a question from your staff, you should generally reply to them with a question. The problem is, most people end up doing this ping pong, like, people come to them, “What should I do? What should I do? What should I do?” And they keep answering. And the problem is when you do that people never learn, right? So fundamentally, the key thing is if someone comes in and say, you know, let’s say they run an e-commerce business and a staff come and say, “Hey, should I give this guy a refund or not?” You want to ask them first and foremost is, what are the options that you see, like, what are the potential options, and two, what do you think is the right choice? Because that way you get them to think about the scenario. The problem, as a business owner, when you just let people come to you and ask you questions, or like most people nowadays, when it’s online, the slack and the Skype is constantly booming with questions, and they never disappear. And it’s because they get into a habit of just answering questions instead of making people think.

Tom Poland: 5:23
Right. So, giving the fish instead of teaching them how to do the fishing. Thank you. Question number six, just over two minutes left, what’s a valuable free resource that we could direct people to where they’re going to find out more about how to hire the right people on how to have them very productive?

Mads Singers: 5:38
Yeah. So, on my website, madssingers.com, I’m sure that’ll be in the show notes, but basically on my website, you have, on the front page there’s a couple of interviews with people that are really good. And also, my podcasts on the podcast page, I have 25 plus episodes right now, of amazing interviews with managers and so on that shares not just about recruitment, but generally about management and so on. So that’s a great place to learn a lot of stuff.

Tom Poland: 6:03
So that’s M-A-D-S, Mads Singers, as in you don’t want to hear me do that, with an S in the end. Madssingers.com, lots of resources. Folks, I’ve been there, there are some excellent reviews on the homepage in particular. Question number seven, a whopping, let’s see, 80 seconds left, what’s the one question I should have asked you but didn’t?

Mads Singers:s 6:23
Well, I’ll turn around and say the one thing I didn’t talk about yet is one to ones with staff. That’s probably, from a management process, that’s probably the most important thing that people do to make a big difference.

One of the big issues most business owners have is they don’t build a good relationship with a team, right?

And actually, having frequent, and I generally recommend weekly, 30 minutes, with every individual who reports directly to you, as a minimum for staff interaction, right? If you don’t take 30 minutes per week to actually sit down and talk with the people who are working directly for you, you’re missing a big trick.

And also going back to what I said earlier with all these questions that come in after you, if people are used to having a weekly meeting with you every week, they often save up a bunch of these questions instead of bombarding you all the time, right? So, it’s both a huge time saver and it’s also the way you basically develop your team going forward, etc.

Tom Poland: 7:17
Fantastic. Mads Singers, thanks so much for your time.

Mads Singers: 7:20
You’re welcome.

Tom Poland: 7:22
Thanks for checking out our Marketing The Invisible podcast. If you like what we’re doing here please head over to iTunes to subscribe, rate us, and leave us a review. It’s very much appreciated. And if you want to generate five fresh leads in just five hours then check out www.fivehourchallenge.com.